STORE POLICY
PRODUCT DISCLAIMER
All gemstones, excluding enamel and turquoise, are imitations.
Items sold in vintage collections and hand made collection are one-of-a-kind and prone to imperfections. Therefore, we are unable to provide a warranty on these specific items.
FINAL SALE
All Sale Items are Final Sale. No adjustments made on prior purchases.
CHANGING OR CANCELING YOUR ORDER
Please email us contact@ontimejewelry.com
Text message 914-447-5442
ON TIME JEWELRY ships daily. Please contact us with-in a 12-hour period after placing the order.
RETURN POLICY
We will gladly accept exchanges or refunds for unworn, undamaged, original tags, original packaging or defective products within 10 days of shipment. All sale items are final sale and therefore not eligible for exchange or return. Refunds will be made to the original method of payment. Once your return has been processed, we will issue a refund based on the amount of the item only. Shipping costs are non-refundable. Refunds will be credited to your account within 5 -7 business days.
PAYMENT or CREDIT CARD AUTHORIZATION
Only one credit card can be used per transaction.
Your credit card will not be charged until the items in your order have been shipped. In some cases, because sometimes not all items can be shipped together, you will see more than one charge on your credit card. For your safety, your billing name, address, and phone number must match the credit card used for payment . We reserve the right to cancel any order that does not match these standards.
PRIVACY&SAFETY
At WWW.ONTIMEJEWELRYNYC.COM, we value your privacy.it is a top priority. Other than processing and fulfilling your online order, we will not release or sell your personal information to any third party under any circumstances unless required by law. Any customer information obtained during the checkout process is stored on a secure server and used to verify your identity with your credit card company.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the Site, place an order, enter a contest or sweepstakes, respond to surveys or communications such as emails, or participate in other Site features.
When ordering or registering, we may ask you to provide your name, email address, mailing address, phone number, credit card information or other information. However, you can visit our website anonymously.
We also collect information about gift recipients so that we can complete gift purchases. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and collect information about visitors and visits to our site. See "Do we use 'Cookies'?" For information about cookies and how we use them, see the section below.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase a product, enter a contest or promotion, respond to a survey or marketing communication, browse the site, or use certain other site features:
Personalize your site experience and allow us to deliver the type of content and products that are of most interest to you.
To enable us to better respond to your customer service requests.
Process your transactions efficiently.
To administer contests, promotions, surveys or other customer-oriented website features.
If you choose to receive our email newsletter, we may send you periodic emails. If you no longer wish to receive promotional emails from us, please contact us and request to be removed from future campaigns. Visitors who register or participate in other site features (such as marketing programs and "members only" content) will have the option if they would like to be on our email list and receive email communications from us.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the security of your personal information. When you place an order or access your personal information, you do so on a secure server. All sensitive/credit information you provide is transmitted via Secure Sockets Layer (SSL) technology and then encrypted into our database and is only accessible to those with appropriate security clearances.
THIRD PARTY LINK
In order to provide you with increased value, we may include third-party links on our website. These linked websites have separate and independent privacy policies, and we are not responsible for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including whether a specific link does not work).
YOUR CONSENT
By using our website, you agree to our Privacy Policy.
Payment Methods
Credit / Debit Cards
NOTE
The products we provide are fashion jewelry, and we pay more attention to the style of jewelry. They are essentially made of materials that look like fine jewelry, but are made from synthetic parts. This list is used to explain descriptive terms.（Our materials include:STERLING SILVER, we use 925 sterling silver, which is the industry standard in most markets. It is made from 92.5% pure silver, a highly durable material ideal for everyday, long-term wear<oxidation is possible>.GEMSTONE. All our gemstones are selected from the highest quality natural gemstones for our customers. Highly valued for its beauty, longevity and rarity).