FAQ | On Time Jewelry

Do you offer free shipping?

Yes, we do. We offer Free Shipping for orders over $100.

Can I cancel or change my orders?

Yes, you can. Please send your request to CONTACT@ONTIMEJEWELRY.COM Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

How do I contact customer service?

You can contact us via the Contact Us page. Alternatively, leave us a message on the Messenger live chat and we will get back to you within the day. Or email us CONTACT@ONTIMEJEWELRY.COM and we will get back to you within 24 hours.

How often should I polish my silver?

Polishing silver is done to remove tarnish and shine silver pieces and should only be done a few times in the lifetime of a piece. This is because every time silver is polished, metal is removed from the piece.

How to take care of sterling silver jewelry?

To preserve the polish of your sterling silver jewelry, avoid exposure to household cleaning products, bleach and other strong chemicals.